In an unexpected Christmas surprise, I got some emails today saying Amazon had deleted my Kindle Direct Publishing accounts, I can never publish on KDP again, and they aren’t required to pay me for previous sales.
This happened during the height of my new book launch, when I was #1 in all my categories, and just starting to build reviews. So not ideal. The main problem was I had two duplicate KDP accounts with the same email, using different passwords. One of them was a mistake, but since I’ve had it for a couple years I decided to use it for this new book, because I write for very different genres and the two accounts helped me keep them organized.
So yeah – apparently we can’t have two accounts. That’s against the rules. Mea culpa. Also apparently, they sent me a previous email (that I never saw) which I hadn’t responded to.
Interestingly, one email is harsher. The first says I will receive unpaid royalties. The second says I’m not eligible for unpaid royalties:
First email: We contacted you over two weeks ago regarding content guideline violations with respect to books you have submitted through your Kindle Direct Publishing (KDP) account. Since we have not received a response from you, we are terminating your KDP account and your KDP Agreement effective immediately.
As part of the termination process, we will close your KDP account(s) and remove the books you have uploaded through KDP from the Kindle Store. Subject to the KDP Terms and Conditions, you will receive any unpaid royalties you have earned. Additionally, as per our Terms and Conditions, you are not permitted to open new KDP accounts and will not receive future royalty payments from additional accounts created.
Second email: It appears that you have multiple KDP accounts, which is a violation of our Terms and Conditions, and that this account is related to an account that has already been blocked due to rights issues and violations of our Content Guidelines.
As a result, this account has been blocked and we are removing the books you have uploaded through KDP from the Kindle Store. Note that you are no longer eligible to receive unpaid royalties for sales that occurred prior to this termination. Additionally, as per our Terms and Conditions, you are not permitted to open new KDP accounts and will not receive future royalty payments from additional accounts created.
I replied to all the emails I’d gotten and the suggested ‘help’ response email, explained I didn’t know I couldn’t have two accounts and promised to be more careful from now on. Within 24 hours I got another email saying:
After reviewing your response, we have reinstated your accounts and we will once again accept your books for possible publication.
I have full access again and believe I’ll be fine from now on.
The emails they mailed out were probably unnecessarily horrifying (they could have just said “please contact us about your account, it’s been blocked for now…”). Since KDP select isn’t doing much these days, I may just go with Smashwords from now on (you can start your book at free, for the launch and to build up reviews, and then set a price once everything is squared away).